Important Information & Advice

Picture: Visitors entering the Information Centre and a guide leading through the Field of Stelae

Waiting Times

There may be a waiting time at the entrance of the exhibition in the Information Centre. The length of the waiting period depends on the day's events. About the times you can inform on site (the waiting time is indicated on a sign) or you can contact the visitor´s service
besucherservice [at], Tel. +49 - (0) 30 26 39 43 36.


Families with infants can use the diaper table in the restroom for the handicapped. Strollers/buggies are available at the reception desk for the duration of your visit.

Persons with strollers/buggies can use the elevator in order to go down to the Information Centre. Please ask for the assistance of a visitor consultant at the entrance stairway.

The Information Centre is recommended for young people aged 14 and above.

School Classes

The Foundation Memorial to the Murdered Jews of Europe supports teachers in preparing a visit to the memorial with their pupils. The educational programme encompasses various tours and workshops (duration: 2.5 hours) which were specially designed for secondary school pupils. We offer teachers resources for preparation and follow-up of a visit to the Memorial (in German only).

The Information Centre is recommended for pupils aged 14 and above.

Staff members of the Service for Visitors will be happy to advise you and provide useful information for your visit at the memorial.

International Visitors

All texts in the exhibition at Information Centre are in German and English. Audio-guides with translations of the exhibition texts are available for the following languages: French, Hebrew, Italian, Polish, Russian and Spanish (see Audio Translation).

Every Saturday at 3 p.m. there is a free guided public tour in English.

Group accompaniment can be booked in the following languages: German, English, French, Hebrew, Italian, Dutch, Polish, Russian, Spanish and several other languages upon request.

The information leaflet for the Memorial is available in 20 languages.

Accessibility for visitors with a disability

Parking for disabled persons
There are four especially marked parking spaces for disabled persons on Cora-Berliner-Straße.

The subterranean Information Centre can be accessed via elevator from Cora-Berliner-Straße. Please ask for the assistance of a visitor consultant at the entrance stairway. You will then be accompanied to the exhibition in the elevator. The cabin size is 100 cm x 160 cm.

Individuals with impaired mobility and wheelchair users
The Field of Stelae has 13 axes of entry which are easy to use, especially for persons in wheelchairs, since their slope angle is no more than 8%. They are marked by specially perforated paving stones and in-ground pictographs (wheelchair symbol) at the boundary to the public pavement. The Information Centre is accessible for everyone. There are no barriers or obstacles. Wheelchairs, wheeled walkers or walking canes for the elderly or persons with impaired mobility can be borrowed at the reception desk in the Information Centre for the entire duration of their visit. There is a wheelchair-accessible rest room. Doors and aisles in the Information Centre are at least 90cm wide. For safety reasons only a maximum of 6 wheelchair users can visit the exhibition at the same time. We ask for your understanding. If you have any questions, please call the Visitor Service or write an e-mail (Besucherservice [at], 030-26 39 43 36).

Deaf and Hard of Hearing visitors
You can rent a video tour of the exhibition in International Sign
with English subtitles and German Sign Language with German subtitles at the reception desk. It is free of charge. For further information see

Blind visitors
Blind visitors can borrow an audio descriptive guide at the reception desk (see Free Video or Audio Tours for Visitors with Hearing or Visual Impairment
). A tactile layout of the Information Centre is also available. Guide dogs are permitted in the Information Centre and Field of Stelae.

Disability assistance dogs or guide dogs are permitted in the Information Centre.

Tour Groups

⇒ Coaches
Coaches can stop at the marked points in Hannah-Arendt-Straße to drop off and pick up visitors. For coach parking, please use the specially designated parking spots in Straße des 17. Juni (both sides of the street between the Brandenburg Gate and the Soviet Memorial).

⇒ External Travel Guides, City Guides and Teachers
External travel guides, city guides and teachers are asked to kindly refrain from conducting any tour through the Information Centre. You can use an audio guide for a tour through the exhibition. (see Audio Tour) Our visitor consultants are available for questions during a tour of the exhibition and will be happy to assist you.

The use of the cloakroom in the information centre is free of charge. Due to security measures and because of the limited space available it is not possible to store items larger than carry-on luggage (measurements approx. 55x40x20 cm). We ask travel groups to consult with our visitor service regarding the luggage to be brought along: besucherservice [at] or +49 30 26 39 43 36

Luggage lockers are at the train stations nearby: Potsdamer Platz, Friedrichstraße, Hauptbahnhof.

Lost property

Please hand lost property in to the reception. After the end of business hours, all neglected items will be taken to the Executive Office of the Foundation Memorial, Georgenstraße 23, 10117 Berlin. Please contact the Executive Office if you are searching for anything (Barbara Hoven, +49 (0)30 – 26 39 43 – 11/ info[at] The legal storage times apply.