Important Information & Advice

Picture: Visitors entering the Information Centre and a guide leading through the Field of Stelae

Families

Families with infants can use the diaper table in the restroom for the handicapped. Strollers/buggies are available at the reception desk for the duration of your visit.

Persons with strollers/buggies can use the elevator in order to go down to the Information Centre. Please ask for the assistance of a visitor consultant at the entrance stairway.

The Information Centre is recommended for young people aged 14 and above.

School Classes

The Foundation Memorial to the Murdered Jews of Europe supports teachers in preparing a visit to the memorial with their pupils. The educational programme encompasses various tours and workshops (duration: 2.5 hours) which were specially designed for secondary school pupils. We offer teachers resources for preparation and follow-up of a visit to the Memorial (in German only).

The Information Centre is recommended for pupils aged 14 and above.

Staff members of the Service for Visitors will be happy to advise you and provide useful information for your visit at the memorial.

International Visitors

All texts in the exhibition at Information Centre are in German and English. Audio-guides with translations of the exhibition texts are available for the following languages: French, Hebrew, Italian, Polish, Russian and Spanish (see Audio Translation).

Every Saturday at 3 p.m. there is a free guided public tour in English.

Group accompaniment can be booked in the following languages: German, English, French, Hebrew, Italian, Dutch, Polish, Russian, Spanish and several other languages upon request.

The information leaflet for the Memorial is available in 20 languages.

Visitors with special needs

⇒ Parking for the handicapped
There are four especially marked parking spaces for the handicapped on Cora-Berliner-Straße.

⇒ Elevator
The subterranean Information Centre can be accessed via elevator from Cora-Berliner-Straße. Please ask for the assistance of a visitor consultant at the entrance stairway. You will then be accompanied to the exhibition in the elevator.

⇒ Individuals with impaired mobility and wheelchair users
The Field of Stelae has 13 axes of entry which are easy to use, especially for persons in wheelchairs, since their slope angle is no more than 8%. They are marked by specially perforated paving stones and in-ground pictographs (wheelchair symbol) at the boundary to the public pavement. The Information Centre is accessible for everyone. There are no barriers or obstacles. Wheelchairs for the elderly or persons with impaired mobility can be borrowed at the reception desk in the Information Centre for the entire duration of their visit. There is a wheelchair-accessible rest room.

⇒ Visitors with hearing or visual impairment
There is a video tour in sign language for visitors with a hearing impairment. Visually impaired visitors can borrow a special audio-guide (see Free Video or Audio Tours for Visitors with Hearing or Visual Impairment). A tactile layout of the Information Centre is available at the reception desk in the Information Centre. Seeing-eye dogs and dogs for the handicapped are permitted in the Information Centre.

Tour Groups


⇒ Coaches
Coaches can stop at the marked points in Hannah-Arendt-Straße to drop off and pick up visitors. For coach parking, please use the specially designated parking spots in Straße des 17. Juni (both sides of the street between the Brandenburg Gate and the Soviet Memorial).

⇒ External Travel Guides, City Guides and Teachers
External travel guides, city guides and teachers are asked to kindly refrain from conducting any tour through the Information Centre. You can use an audio guide for a tour through the exhibition. (see Audio Tour) Our visitor consultants are available for questions during a tour of the exhibition and will be happy to assist you.